Privacy, handled with clarity.

1. Who we are

Frankson IT Services (“Frankson”, “we”, “our” or “us”) provides website development, mobile app development, software development and digital marketing solutions. For personal information covered by this policy, Frankson IT Services is generally the data controller—that means we decide why and how the information is used.

Our contact address is 22 Anike-Abu Street, Lagos, Nigeria, 100216. You may contact us at info@frankson.com.ng or +234 903 558 6700.

2. What this policy covers

This policy applies to personal information processed through:

• our website at frankson.com.ng and pages that link to this policy;
• contact, quotation, consultation and subscription forms;
• our web development and digital marketing client portals, where applicable;
• project communications and the delivery of our professional services; and
• analytics, cookies and similar technologies used on our digital properties.

If a specific service has an additional privacy notice, that notice will apply alongside this policy.

3. Personal information we collect

Information you provide

• Identity and contact information: name, email address, telephone number, company and job role.
• Enquiry information: selected service, project requirements, budget range, message and preferred contact method.
• Account and project information: login or profile details, project briefs, communications, files and approvals submitted through a portal or during service delivery.
• Marketing preferences: subscription choices, interests and records of consent or opt-out requests.
• Contract and billing information: business details, invoices and payment status required to manage a client relationship.

Information collected automatically

• internet protocol (IP) address and approximate location;
• browser, operating system, device type and language;
• pages visited, referral source, links clicked and visit timestamps;
• cookie identifiers, diagnostic logs and security events; and
• general interaction and performance data.

4. Where information comes from

We may obtain personal information:

• directly from you when you submit a form, subscribe, create an account or work with our team;
• automatically from your device through server logs, cookies and similar technologies;
• from service providers that help us host, secure, analyse or operate our services; and
• from referrals or publicly available business sources where collection and use are lawful.

5. How and why we use information

We process personal information only when we have an appropriate legal basis. The basis depends on the context and applicable law.

Where we rely on legitimate interests, we consider the purpose, necessity and likely effect on your rights. Where consent is our basis, you may withdraw it at any time without affecting processing that occurred before withdrawal.

6. Contact forms and email

When you send an enquiry, our website may email a notification to the Frankson team and send you an automatic acknowledgement. We use the information in your enquiry to respond, understand your needs and follow up on the requested service.

Submitting a contact enquiry does not automatically subscribe you to promotional email. Marketing messages are sent only where we have an appropriate legal basis, and every eligible message will provide a way to unsubscribe.

7. Cookies and similar technologies

Cookies are small files stored on or accessed from your device. Depending on the WordPress features and services active on our website, cookies may be used for:

• Strictly necessary functions, including security, form operation and session management;
• preferences, such as remembering selected settings;
• analytics and performance, to understand site usage and improve reliability; and
• marketing, where implemented and permitted, to measure campaigns or personalise promotion.

The exact cookies may change when website plugins or third-party services change. Where required, non-essential cookies will be controlled through a consent tool. You can also block or delete cookies in your browser, although some features may then work differently.

8. When we share information

We do not sell or rent personal information. We may share limited information with:

• hosting, cloud storage, email, SMTP, security and IT support providers;
• analytics, communication, project-management and marketing service providers;
• payment providers where a payment feature is used;
• employees, contractors and delivery partners who need it for an authorised project;
• lawyers, accountants, insurers and other professional advisers;
• regulators, courts or public authorities where disclosure is required or lawful; and
• a buyer, investor or successor in connection with a genuine business reorganisation or transfer.

Service providers are permitted to process information only for authorised purposes and are expected to protect it appropriately.

9. International data transfers

Some technology providers may store or process information outside Nigeria. Where personal information is transferred internationally, we take steps required by applicable law to ensure an appropriate level of protection. These may include approved contractual safeguards, adequacy decisions or another lawful transfer mechanism.

10. How long we keep information

We retain information only for as long as reasonably needed for the purpose collected, our relationship with you, legal obligations, security, accounting or dispute resolution. Typical periods include:

• general enquiries: normally up to 24 months after the last meaningful interaction, unless the enquiry becomes a client relationship or a longer period is needed;
• client and project records: for the duration of the engagement and afterwards as required for legal, contractual, accounting or support purposes;
• marketing records: until you unsubscribe, withdraw consent or the information is no longer useful, while retaining a minimal suppression record where needed to honour your choice; and
• technical and security logs: for a shorter operational period unless an incident or legal requirement justifies longer retention.

Retention can vary according to the nature and sensitivity of the information. When no longer required, information is deleted, anonymised or securely archived where deletion must be deferred.

11. How we protect information

We use reasonable administrative, technical and organisational safeguards appropriate to the nature of the information. Measures may include encrypted connections, access controls, least-privilege permissions, software updates, backups, monitoring and carefully selected providers.

No online system or method of transmission can be guaranteed to be completely secure. If you believe your information or an account connected to our services has been compromised, contact us promptly.

12. Your privacy rights

Subject to the Nigeria Data Protection Act 2023 and other laws that apply to you, you may have the following rights:

We do not currently make decisions about website visitors using solely automated processing that produces legal or similarly significant effects.

To exercise a right, email info@frankson.com.ng. We may ask for enough information to verify your identity and locate the relevant records. We will respond within the period required by applicable law.

You may also lodge a complaint with the Nigeria Data Protection Commission (NDPC). Its published contact details include info@ndpc.gov.ng. We would appreciate the opportunity to address your concern first.

13. Children’s privacy

Our services are primarily designed for businesses and adults and are not directed to children under 18. We do not knowingly collect personal information from children through this website. If you believe a child has supplied information to us, please contact us so we can review and take appropriate action.

14. Third-party websites and services

Our website may link to client websites, social networks, payment platforms or other third-party services. Their privacy practices are controlled by them, not Frankson. Review their privacy notices before providing personal information.

15. Changes to this policy

We may update this policy when our services, providers, technology or legal obligations change. The revised version will be posted on this page with a new “Last updated” date. Where a change materially affects your rights, we will provide additional notice where appropriate or required.

16. Contact us

For privacy questions, complaints or rights requests, contact:

Frankson IT Services
22 Anike-Abu Street, Lagos, Nigeria, 100216
Email: info@frankson.com.ng
Phone: +234 903 558 6700