Refund Policy for FRANKSON IT SERVICES
Thank you for choosing FRANKSON IT SERVICES for your technology needs. We are committed to providing exceptional service and support. Please read our refund policy carefully before making a purchase.
Refund Policy:
1. Service Refunds:
We strive to deliver high-quality IT services tailored to your requirements. If you are not satisfied with our services, please contact our support team at info@frankson.com.ng within 15 days of the service delivery date. We will assess your situation and, if appropriate, offer a refund or credit, as determined on a case-by-case basis.
2. Product Refunds:
For products (software, licenses, or hardware) purchased through FRANKSON IT SERVICES, please refer to the return policy provided by the manufacturer or supplier. We will assist you in the process, ensuring you receive the necessary support to facilitate your return or exchange as per the product provider’s terms and conditions.
3. Refunds Due to Service Interruption:
In the rare event of service interruption or unavailability due to technical issues from our end, resulting in your inability to use the service, we will issue refunds for the period during which the service was unavailable.
4. How to Request a Refund:
To request a refund, please contact our customer support team via email at info@frankson.com.ng Provide detailed information about the service or product in question, your purchase information, and the reason for your refund request. Our team will review your request and respond within 3 business days.
5. Refund Processing:
Refunds will be processed using the same payment method used for the original purchase. Please allow 5-7 business days for the refund to appear in your account, depending on your financial institution.
Contact Us:
If you have any questions about our refund policy, please contact us:
- Email: info@frankson.com.ng
- Phone: +2349130242896
FRANKSON IT SERVICES reserves the right to update or modify this refund policy at any time without prior notice. By using our services or purchasing our products, you agree to abide by the terms and conditions outlined in this policy. Thank you for choosing FRANKSON IT SERVICES.
